Common Carpet Complaints

Buying carpet is a large purchase that can drastically change the look and feel of your house. It’s wonderful when you love the carpet you picked, and it works well in your house. But what happens if you don’t? Here are some of the top complaints that we hear:

Improper Installation

Many of the common issues with carpet boil down to a bad installation job. Wrinkles, loose carpet, bubbling, and large seams can all be caused by poor installation. Many of these issues won’t even appear right away, sometimes several months or years later. Regardless, an improper install will shorten the lifespan of your carpet.

Choosing highly trusted, professional installers that stand behind their installation when there is an issue is key. At Carpet Depot, we strive for the best installers, so that we know that you will be satisfied and will return to us for all of your flooring needs.

Choosing the Wrong Carpet/Padding for a Room

A common complaint is that once the carpet is installed, the homeowners are unhappy with the carpet. It doesn’t feel soft, or it crunches underfoot, it sheds longer than it should, or it ends up looking grungy and worn very quickly.

The best way to avoid these kinds of issues is to know ahead of time what type of carpet you are purchasing. Any flooring purchase is a significant investment, and it is important to pick a carpet and padding that meet your needs and can hold up to the traffic in your house. Our salesmen are highly knowledgeable and can help point you to some great carpet options, but ultimately the decision is yours.

The best way to avoid many of the common carpet complaints is to do your research and to choose a company that will stand behind the products that they sell. At Carpet Depot, we strive to make sure that every customer is satisfied and happy with their carpet and installation. It’s how we do business, and how we make sure that the next time you need flooring, you’ll come back to us.